Consulting 101’s involvement was decisive in achieving the delicate feat of linking the needs of the operational business lines and translating them into functional specifications.

Toby’s approach of workshops to define the needs, followed by short iterations of implementation, inspired by agile methods, has enabled us to effectively support change management in a medium-sized company where operational staff carry out the project while continuing to work on a daily basis.

The result is that the information system has become a much more efficient support for our business processes, which Toby has himself helped to transform. Our customers are now connected by high-performance Webservices that provide reliability, time savings and real-time monitoring of interventions.