Odeolis – Alliance ERP Consultancy Case Study
Sector: IT Services
Location: Aix-en-Provence and across France
The client wished to update their old, text based bespoke system that had been developed in house over many years, together with dozens of departmental developed Access databases and other tools – requiring a large IT support team to keep the system running. Whilst this system was clearly outdated, the system met the client’s needs and was appreciated by the users, many of whom had used the system for 20+ years. Probably the biggest challenge in this project was to manage the vast change required in migrating to a modern graphic based system.
An IT support team of 1 person, instead of 7 previously. (And this one person spends most of the time creating reports – adding value – rather than simply supporting users).
Consulting 101’s involvement was decisive in achieving the delicate feat of linking the needs of the operational business lines and translating them into functional specifications.
Toby’s approach of workshops to define the needs, followed by short iterations of implementation, inspired by agile methods, has enabled us to effectively support change management in a medium-sized company where operational staff carry out the project while continuing to work on a daily basis.
The result is that the information system has become a much more efficient support for our business processes, which Toby has himself helped to transform. Our customers are now connected by high-performance Webservices that provide reliability, time savings and real-time monitoring of interventions.
Jean-Baptiste Quelquejay - Sales and IT Director